privacy
IPW1 Privacy Policy
OUR WEB SITE & GENERAL PRIVACY POLICY
1. How will my personal information be collected? We may collect your personal information when you: - Register or use ipw1.co.uk (the “website”)
- Pay in an IPW1/Instant Print West One premises
- Register or use IPW1/Instant Print West One WiFi, in any of our premises
- Contact IPW1/Instant Print West One by telephone or email
- Enter any prize draws or competitions run by IPW1/Instant Print West One
- Complete any forms for transactions, employment or other purposes
2. What personal information may be collected? In addition to personal details such as your name, date of birth, address, email and telephone number, we may also collect:
- Details of transactions or orders you make at IPW1/Instant Print West One, whether in-store or via our website
- Details of your shopping preferences, such as your favourite products and which of our stores and stockists you prefer to shop with
- Details of your visits to our website, in-store WIFI and the resources that you access
- Details of when you contact IPW1/Instant Print West One by email, post, social media or telephone (please note that we may keep a record of this correspondence)
- Any other information from which we can identify you, or which is available on public registers With your permission, we retain your personal information, preferences and details of your transactions to keep you informed by email, post, phone and/or through other digital means (including social media) about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by IPW1/Instant Print West One.
3. We may also use your information to:
- Maintain and update your account details if you set up an account via our website or one of our instore services (e.g. a change to your address, order information or marketing preferences)
- Improve and tailor the content and appearance of the website to ensure that the most relevant content is presented to you
- Administer any prize draws or competitions run by IPW1/Instant Print West One. Please refer to the specific terms and conditions for each prize draw or competition
- Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products and services we offer
4. Where and how will my information be shared? We do not sell any of your personal data to third parties. However, whilst providing our services to you, we share your data with the following categories of companies:
- Companies involved with the payment and logistics of your purchase, such as payment service providers (e.g. Paypal), our warehouses, order packers, and delivery companies
- Professional service providers who help us run our business, such as website hosts and marketing agencies
- Credit reference agencies, law enforcement and fraud prevention agencies, in an effort to prevent fraud
- Third party sites approved by you, such as social media sites (if you choose to link your accounts to us) As our website contains links to third party websites, the information you provide will be subject to the third party’s privacy policy, as well as this privacy policy. IPW1/ Instant Print West One assumes no responsibility for the privacy practices or the content of these websites.
5. How long will my personal information be kept for? We will not retain your data for longer than necessary for the purposes set out in this policy. Please note that different retention periods apply for different types of data. Once data reaches its disposal date it will be deleted from our systems, physically destroyed or put beyond use if not permanently deleted.
6. What rights do I have relating to my personal information? You have the following rights relating to your personal information:
- Be informed about how your personal information is being used
- Access the personal information we hold about you
- Request a change to the personal information we hold about you
- Request that we delete your data, stop collecting or processing it
- Unsubscribe from marketing communications
- Make a complaint to the Information Commissioner’s Office
7. How can I unsubscribe and/or request a change to my personal information? You may request to unsubscribe from our communications or have your details changed or deleted by contacting our customer service team directly via info@ipw1.co.uk or 020 7437 3200. You may also unsubscribe by clicking the “unsubscribe” link in any communication that we send to you by email. Please also note that while your request is being processed, for a brief period you may continue to receive communications which are already on their way to you.
8. Credit card transactions Your full card details are not recorded or stored in our database. We collect only the final four numbers of your credit or debit card along with the expiry date and cardholder name to enable you to select that card when making future purchases. They are encrypted and are transferred securely to one or more third party payment service providers for immediate authorisation. Once we have received authorisation from the payment service provider we will confirm your order.
9. Phone calls We may record calls that you receive from us or make to us. We do this to establish facts and evidence for business transactions and to assess the quality of our interactions with customers. We will keep the recording for five years. A request can be made for a copy of the recording under data protection legislation and is known as a “subject access request”. You can make this request by contacting our customer service team directly via info@ipw1.co.uk or 020 7437 3200.
10. Job applications By providing us with personal data contained in your job application form and/or resume you are giving IPW1/Instant Print West One the consent to processing your details for work-finding purposes. The Conduct Regulations state that candidates’ application forms and CVs must be kept for at least one year from the date of their creation and at least one year after the date on which you last provided services to the company. The Asylum & Immigration Act states that copies of any documents (e.g. Passports & Right to Work Visas) must be kept for at least three years after an employee ceases employment.
11. CCTV at our Premises By entering our stores, you are giving IPW1/Instant Print West One your consent to the reasonable operation of CCTV for the purposes of crime prevention and detection, and other appropriate uses.
12. International transfers To deliver products and services to you, it is sometimes necessary for us to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws. If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.
COOKIES To improve your experience on ipw1.co.uk, we use cookies and web beacons. A cookie is a piece of data that our website automatically transfers to the hard drive of your computer or mobile device when you access the website and is used to:
- Access stored information when you log into your account with us
- Carry information from page to page of our website
- Store site preferences and the items in your shopping basket
- Identify whether you have visited our website previously
- Monitor the number of times you’ve visited ipw1.co.uk, where you browse and what you’ve purchased
- Offer you tailored content When accessing any page on ipw1.co.uk for the first time, a banner informing our use of cookies is displayed. By continuing to browse – by accessing another area of the website or by selecting any element of the website (e.g. an image or a link) – you are agreeing to our use of cookies. It is possible to block and delete cookie preferences through your browser settings. Please note that if you do disable cookies, you may not be able to access all the services on ipw1.co.uk. Web beacons work in a similar way to cookies and allow us to gather information about your behaviour on our site.
The following data may be collected each time you visit ipw1.co.uk regardless of whether you are logged in to your account:
Computer and connection information - Browser information, operating system and platform details
- The time/s you accessed our site We may use an IP address to identify and gather broad demographic information about you, which we will use to help detect fraud, identify problems, web administration and for other marketing purposes. If you have provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences. If you log in, then in addition, we will be able to associate your log in with your billing addresses, delivery addresses and your payment details.
Our ‘share’ tools We know you love to share content we have on ipw1.co.uk. Please be aware that social networking sites, like Facebook and Twitter, might send cookies. We don’t control the setting of these third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. If you have any questions or concerns, please contact IPW1/Instant Print West One:
UK: 020 7437 3200 info@ipw1.co.uk Hours of Business: Monday – Friday 0830 – 1800 Saturday Closed Sunday Closed
Or write to: IPW1/Instant Print West One 112 Great Portland Street London W1W 3PH United Kingdom
Last updated 15th January 2019
- Register or use ipw1.co.uk (the “website”)
- Pay in an IPW1/Instant Print West One premises
- Register or use IPW1/Instant Print West One WiFi, in any of our premises
- Contact IPW1/Instant Print West One by telephone or email
- Enter any prize draws or competitions run by IPW1/Instant Print West One
- Complete any forms for transactions, employment or other purposes
- Details of transactions or orders you make at IPW1/Instant Print West One, whether in-store or via our website
- Details of your shopping preferences, such as your favourite products and which of our stores and stockists you prefer to shop with
- Details of your visits to our website, in-store WIFI and the resources that you access
- Details of when you contact IPW1/Instant Print West One by email, post, social media or telephone (please note that we may keep a record of this correspondence)
- Any other information from which we can identify you, or which is available on public registers With your permission, we retain your personal information, preferences and details of your transactions to keep you informed by email, post, phone and/or through other digital means (including social media) about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by IPW1/Instant Print West One.
- Maintain and update your account details if you set up an account via our website or one of our instore services (e.g. a change to your address, order information or marketing preferences)
- Improve and tailor the content and appearance of the website to ensure that the most relevant content is presented to you
- Administer any prize draws or competitions run by IPW1/Instant Print West One. Please refer to the specific terms and conditions for each prize draw or competition
- Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products and services we offer
- Companies involved with the payment and logistics of your purchase, such as payment service providers (e.g. Paypal), our warehouses, order packers, and delivery companies
- Professional service providers who help us run our business, such as website hosts and marketing agencies
- Credit reference agencies, law enforcement and fraud prevention agencies, in an effort to prevent fraud
- Third party sites approved by you, such as social media sites (if you choose to link your accounts to us) As our website contains links to third party websites, the information you provide will be subject to the third party’s privacy policy, as well as this privacy policy. IPW1/ Instant Print West One assumes no responsibility for the privacy practices or the content of these websites.
- Be informed about how your personal information is being used
- Access the personal information we hold about you
- Request a change to the personal information we hold about you
- Request that we delete your data, stop collecting or processing it
- Unsubscribe from marketing communications
- Make a complaint to the Information Commissioner’s Office
- Access stored information when you log into your account with us
- Carry information from page to page of our website
- Store site preferences and the items in your shopping basket
- Identify whether you have visited our website previously
- Monitor the number of times you’ve visited ipw1.co.uk, where you browse and what you’ve purchased
- Offer you tailored content When accessing any page on ipw1.co.uk for the first time, a banner informing our use of cookies is displayed. By continuing to browse – by accessing another area of the website or by selecting any element of the website (e.g. an image or a link) – you are agreeing to our use of cookies. It is possible to block and delete cookie preferences through your browser settings. Please note that if you do disable cookies, you may not be able to access all the services on ipw1.co.uk. Web beacons work in a similar way to cookies and allow us to gather information about your behaviour on our site.
- Browser information, operating system and platform details
- The time/s you accessed our site We may use an IP address to identify and gather broad demographic information about you, which we will use to help detect fraud, identify problems, web administration and for other marketing purposes. If you have provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences. If you log in, then in addition, we will be able to associate your log in with your billing addresses, delivery addresses and your payment details.